CUSTOMER CARE

 

Top Level Boutique is an online Clothing Boutique to meet your shopping needs.

 

Please feel free to contact us if you have any questions or need assistance.

.

 

Shipping

 

 Most orders ship within 5 to 7 business days of purchase.  Shipping times may vary due to availability of merchandise. Orders are not shipped on holidays.

 

 

Standard Shipping - takes 5 to 7 business days. Items are shipped out via first class mail. 

 

International Shipping- takes 10 to 14 business days. 

International shipping charges will be determined based on shipping destination.  


Please Note: International shipments may be subject to import taxes, duties, and customs fees. Customer will be solely responsible for additional fees charge by the country of destination upon arrival. 

 

RETURN POLICY

 

We are pleased to accept EXCHANGES ONLY of any unworn items, with the tags attached and accompanied by a receipt. We are pleased to offer exchange or store credit within 7 days of receiving item or confirmed delivery. Top level Boutique reserves the right to refuse an item if it looks damaged, worn, or not in its original condition of purchase.

Customer is responsible for shipping for returned items. 

 

  • NO RETURNS ON SALE ITEMS. (FINAL SALE)

  • NO RETURNS ON JEWELRY AND ACCESSORIES. (FINAL SALE)

  • Washed, and/or damaged items will not be accepted for return. Original tags must be attached and accompanied by a receipt.

  • We are able to cancel an order only if it has not already been fulfilled and shipped. If you wish to cancel a previously placed order, please call our customer service number to see if it is not too late to cancel. 

  • Exchange or Store Credit Only: Returns must be postmarked within 7 days receiving item or confirmed delivery.

FAQ

Do you provide International delivery?

 

Sorry, we do not provide International delivery.

 

How do I return an item?

 

Customer is responsible for all return shipping costs. 

 

What is your return policy?

 

See return policy for details.

How do I track my order?

 

Each order will have a tracking number in order to track your order. 

 

What are your delivery options?

 

       See shipping for details.